What to Do When Your Web Developer Sucks

You wanted a website that reflects your brand and is easy to navigate. Instead you’re about ready to tear your hair out. The problem? Your web developer sucks. When you’re ready to get back on track and get a site you love, here’s how to begin:

First, drill down to the center of the issue

There could be a number of different reasons behind your dissatisfaction with your developer. If you’re unhappy with the actual look and feel of your website, are you sure you’re properly communicating your wishes? Find a few examples of sites that you like and send them over to your designer. Having some real life inspiration may help them create something you’re crazy about.

If poor communication is the issue, be upfront with the developer. Say, “I need regular check-ins in order to know how the project is progressing and what’s still left to be done.” Request that your designer e-mail you or call you each week to give you an update on the status of the project. You may also consider setting hard deadlines, making it easier to track progress and keep you both on the same page.

Come up with a plan

If it becomes clear that your relationship with your developer isn’t salvageable, it’s time to figure out how to proceed. You’ll want to get recommendations from friends, family members, co-workers, or others who have successfully found a designer to work with in the past. Check out plenty of portfolios and have an honest conversation about what you’re looking for before you agree to partner with someone new.

Be upfront with your current developer

When it’s clear that you’ve decided to work with a new developer, you have to be upfront with your current designer as soon as possible. There’s no need to give a long explanation about what went wrong, but you do need to let them know that you’ll be parting ways. Refer to your initial contract so you can determine if there are any outstanding fees to be paid, and inquire about any passwords you may need to obtain so that your new designer can complete the project.

So how do you stop yourself from winding up in a frustrating web design situation in the first place?  Before you sign a contract with any developer, have a conversation about exactly what you’re looking for and what kind of timeline you have in mind. You may find someone who shares your vision, but if it takes them six months to build a site and you need it done in six weeks then you’ll both wind up feeling frustrated. Secondly, do plenty of research. Just because someone comes highly recommended, doesn’t mean that they’re the right person for this specific project. Check out their portfolio and make sure that they can handle the site you need built, with all of its functionality and features.

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Image by amanda tetrault